WizEdge LIVE PREVIEW
Live Calls
247
+12% vs yesterday
Dials / hr
1,840
+8%
SMS Sent
94K
+31%
Connect Rate
94%
-1%
Call Volume — 7 DaysLive
Module Status
Call CenterActive
AutodialerRunning
CRM SyncLive
Bulk SMSActive
DID Numbers142 Online
RM 2.4M
Pipeline Revenue
98.2%
SMS Delivery Rate
4.8 / 5
Avg CSAT Score
In Queue
18
Avg wait 43s
Agents Online
34
+3 vs avg
CSAT
4.8
+0.2
Avg Handle Time
3:42
-11s
Live Queue StatusLive
Inbound Calls Waiting18 in queue
Longest Wait1m 22s
IVR DetectionActive — 3 routes
AN
Ahmad Nizam
On Call — 2:14
SR
Siti Rahayu
On Call — 0:58
FH
Farid Hakim
Wrap-up
NK
Nurul Kamil
On Call — 4:30
ZA
Zaid Amin
On Break
LW
Lee Wei Xin
Offline
Dials / min
42
Predictive
Connect Rate
31%
+4%
VM Drops
284
Today
AMD Accuracy
96%
+1%
Campaign Progress
Leads Dialed7,240 / 12,000
Connected2,244
VM Dropped1,102
ModePredictive
PacingAuto-adjust
TCPA GuardActive
DNC FilterAuto
Live Dial Feed
+60 12-345 6789Connected
+60 3-8888 1234Ringing
+60 16-722 9900VM Drop
+60 11-2233 4455Connected
+60 7-555 8812No Answer
Active Contacts
3,842
+214 this week
Avg AI Score
71
+8 pts
Pipeline Value
RM 2.4M
+18%
Follow-ups Due
47
Today
Contacts
MR
Maria Roslan
Maybank Berhad
AH
Ahmad Hafiz
Telekom Malaysia
NL
Nadia Lim
AirAsia Berhad
KT
Kemal Tan
Petronas
360 Timeline — Maria Roslan
Inbound call — Routed to account manager. 4m 12s. CRM auto-updated.
Today 10:24 AM
SMS received — "Interested in the enterprise plan."
Yesterday 3:40 PM
Autodialer — Campaign connect. VM dropped. Follow-up SMS triggered.
Mon 9:15 AM
Pipeline stage — Moved to Negotiation. Lead score up to 94.
Last Friday
Sent Today
94K
+31%
Reply Rate
12.4%
+2.1%
Delivery Rate
98.2%
Grade A
DNC Auto-filter
On
Active
Live Campaign Preview
Hi {{first_name}}, your exclusive offer expires in 24 hrs. Reply YES to claim.
Sent 10:01 AM — 94,240 recipients
YES
Replied 10:04 AM
A specialist will call you within the hour. Reply STOP to unsubscribe.
Auto-sent 10:04 AM
STOP
Replied 10:06 AM — DNC auto-applied
94,240
Messages sent today
98.2% delivered
12.4%
Reply rate
DNC ScrubbedAuto
Opt-outsAuto
Compliance AutoActive
Active Numbers
142
+12 this month
Countries
38
Global coverage
Port Downtime
0 ms
Zero-downtime
Uptime SLA
99.9%
Guaranteed
Active Numbers — MY & Global
MY
+60 3-2282 8888
Local — Kuala Lumpur
MY
+60 4-227 5566
Local — Pulau Pinang
MY
+60 7-333 1100
Local — Johor Bahru
SG
+65 6123 4567
Mobile — Singapore
GB
+44 20 7946 0924
Local — London
MY Coverage — Cities & Geo-routing
Porting StatusZero-downtime
Carrier FailoverIntelligent
ProvisioningInstant
Current Plan
Enterprise
Active
Next Invoice
RM 1,890
Jul 1, 2025
Seats Used
34 / 50
16 available
SMS Credits
1.2M
Remaining
Current Plan
Current Plan
RM 1,890 / month
Enterprise
50 agent seats
Unlimited call recording
5M SMS credits / month
All 5 modules
Dedicated support SLA
Custom DID provisioning
Monthly Usage
Agent Seats34 / 50
SMS Credits3.8M / 5M
Call Minutes42K / 80K
DID Numbers142 / 200
Recent Invoices
Jun 2025Enterprise MonthlyRM 1,890Paid
May 2025Enterprise MonthlyRM 1,890Paid
Jul 2025Upcoming InvoiceRM 1,890Due