Products Call Center Solutions Autodial Engine CRM System Bulk SMS DID Numbers
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Unified Communications Hub
Live
Channel Activity
Voice
2,847
SMS
1,234
Email
847
Chat
1,982
Queue Snapshot
23 Incoming
18 Answered
12s Avg Wait
47s Oldest
AI Routing Active — 1,247 matched today
6,910 Total Today
4.8 CSAT / 5.0
98.4% AI Match Rate
Call Center Solutions

Scalable Cloud Contact Center
Software

Omnichannel queue management with real-time agent dashboards, AI-powered call routing, intelligent IVR, live whisper coaching, and GDPR-compliant call recording — all natively connected to your CRM.

99.99%
Platform Uptime SLA
10M+
Calls Routed Daily
<12ms
Avg Voice Latency
Live Operations Dashboard
Live
482 Active Agents
14 In Queue
12,847 Today's Calls
Queue Distribution
Voice
62%
SMS
28%
Email
10%
SLA
96.3%
4.8 CSAT / 5.0
99.99% Uptime
10M+ Daily Calls
<12ms Latency
Key Capabilities

Manage Calls, Chat, and Email
in One Unified Dashboard

Unify your entire support and sales workflows. Eliminate data silos by having every channel feed directly into a centralized customer timeline.

01
Omnichannel Queue Voice, SMS, email, and chat in one queue with skill-based routing.
02
AI Call Routing Sentiment analysis and intent detection match callers to the right agent instantly.
03
IVR & Whisper Coaching Drag-and-drop IVR builder with live supervisor whisper coaching mid-call.
04
Call Recording GDPR-compliant with auto redaction and immutable audit logs.
Call Routing Pipeline
Live
01 Inbound Call
DID number connects and enters the platform
Instant
02 IVR Qualification
Smart menu captures caller intent instantly
AI
03 AI Agent Matching
Skill + sentiment analysis selects best agent
Matched
04 Agent Handles Call
Screen pop displays full contact history
Live
05 Post-Call Actions
CRM updated + automated SMS follow-up sent
Auto
12,847 Calls Today
4m 12s Avg Handle
4.8 CSAT / 5.0
96.3% SLA
How It Works

A Call Journey,
Fully Orchestrated

When a customer calls your Wiz Edge DID number, the platform doesn't just connect audio — it launches a coordinated sequence. IVR captures intent, AI finds the best agent, the CRM screen pops with full history, and post-call actions fire automatically. Every step happens in milliseconds, on a single platform.

From the first ring to post-call follow-up — zero manual steps, zero context switching.

Ready to Unify Your Communications?

A professional, founder-led service built for teams that need to move fast. Talk to us directly — no sales scripts, no runaround.

Talk to Us → Watch Demo
Wiz Edge WizEdge
Platform Demo
LIVE PREVIEW
app.wizedge.io/dashboard
Live Calls
247
+12% vs yesterday
Dials / hr
1,840
+8%
SMS Sent
94K
+31%
Connect Rate
94%
-1%
Call Volume — 7 DaysLive
Module Status
Call CenterActive
AutodialerRunning
CRM SyncLive
Bulk SMSActive
DID Numbers142 Online
RM 2.4M
Pipeline Revenue
98.2%
SMS Delivery Rate
4.8 / 5
Avg CSAT Score
app.wizedge.io/call-center
In Queue
18
Avg wait 43s
Agents Online
34
+3 vs avg
CSAT
4.8
+0.2
Avg Handle Time
3:42
-11s
Live Queue StatusLive
Inbound Calls Waiting18 in queue
Longest Wait1m 22s
IVR DetectionActive — 3 routes
Customer Sentiment — 78% Positive
AN
Ahmad Nizam
On Call — 2:14
SR
Siti Rahayu
On Call — 0:58
FH
Farid Hakim
Wrap-up
NK
Nurul Kamil
On Call — 4:30
ZA
Zaid Amin
On Break
LW
Lee Wei Xin
Offline
app.wizedge.io/autodialer
Dials / min
42
Predictive
Connect Rate
31%
+4%
VM Drops
284
Today
AMD Accuracy
96%
+1%
Campaign Progress
Leads Dialed7,240 / 12,000
Connected2,244
VM Dropped1,102
ModePredictive
PacingAuto-adjust
TCPA GuardActive
DNC FilterAuto
Live Dial Feed
+60 12-345 6789Connected
+60 3-8888 1234Ringing
+60 16-722 9900VM Drop
+60 11-2233 4455Connected
+60 7-555 8812No Answer
app.wizedge.io/crm
Active Contacts
3,842
+214 this week
Avg AI Score
71
+8 pts
Pipeline Value
RM 2.4M
+18%
Follow-ups Due
47
Today
Contacts
MR
Maria Roslan
Maybank Berhad
94
AH
Ahmad Hafiz
Telekom Malaysia
67
NL
Nadia Lim
AirAsia Berhad
88
KT
Kemal Tan
Petronas
32
360 Timeline — Maria Roslan
Inbound call — Routed to account manager. 4m 12s. CRM auto-updated.
Today 10:24 AM
SMS received — "Interested in the enterprise plan."
Yesterday 3:40 PM
Autodialer — Campaign connect. VM dropped. Follow-up SMS triggered.
Mon 9:15 AM
Pipeline stage — Moved to Negotiation. Lead score up to 94.
Last Friday
app.wizedge.io/bulk-sms
Sent Today
94K
+31%
Reply Rate
12.4%
+2.1%
Delivery Rate
98.2%
Grade A
DNC Auto-filter
On
Active
Live Campaign Preview
Hi {{first_name}}, your exclusive offer expires in 24 hrs. Reply YES to claim.
Sent 10:01 AM — 94,240 recipients
YES
Replied 10:04 AM
A specialist will call you within the hour. Reply STOP to unsubscribe.
Auto-sent 10:04 AM
STOP
Replied 10:06 AM — DNC auto-applied
94,240
Messages sent today
98.2% delivered
12.4%
Reply rate
DNC ScrubbedAuto
Opt-outsAuto
Compliance AutoActive
app.wizedge.io/did-numbers
Active Numbers
142
+12 this month
Countries
38
Global coverage
Port Downtime
0 ms
Zero-downtime
Uptime SLA
99.9%
Guaranteed
Active Numbers — MY & Global
MY
+60 3-2282 8888
Local — Kuala Lumpur
MY
+60 4-227 5566
Local — Pulau Pinang
MY
+60 7-333 1100
Local — Johor Bahru
SG
+65 6123 4567
Mobile — Singapore
GB
+44 20 7946 0924
Local — London
MY Coverage — Cities & Geo-routing
Porting StatusZero-downtime
Carrier FailoverIntelligent
ProvisioningInstant
app.wizedge.io/settings/billing
Current Plan
Enterprise
Active
Next Invoice
RM 1,890
Jul 1, 2025
Seats Used
34 / 50
16 available
SMS Credits
1.2M
Remaining
Current Plan
Current Plan
RM 1,890 / month
Enterprise
50 agent seats
Unlimited call recording
5M SMS credits / month
All 5 modules
Dedicated support SLA
Custom DID provisioning
Monthly Usage
Agent Seats34 / 50
SMS Credits3.8M / 5M
Call Minutes42K / 80K
DID Numbers142 / 200
Recent Invoices
Jun 2025Enterprise MonthlyRM 1,890Paid
May 2025Enterprise MonthlyRM 1,890Paid
Jul 2025Upcoming InvoiceRM 1,890Due
5 integrated modules — Single unified database Contact Sales →