Products Call Center Solutions Autodial Engine CRM System Bulk SMS DID Numbers
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Contact Intelligence Dashboard
Live
Scored Contacts
A. Reyes Proposal
0
3 Calls 5 SMS AI: Close likely
T. Koval Discovery
0
1 Call 2 Emails
D. Patel Lead
0
New
S. Müller Closing
0
6 Calls 3 SMS AI: Sentiment positive
Recent Activity
Inbound call from A. Reyes — 2m ago
SMS sent to S. Müller — 15m ago
Deal updated: T. Koval → Discovery — 1h ago
Syncing — 12 updates this hour
1,247 Contacts
84 Avg Score
12.4M Pipeline Value
CRM System

Integrated CRM & Lead
Management System

360° contact timeline unifying calls, SMS, and campaigns. AI lead scoring, pipeline automation, and real-time sync across all 5 platform modules — all in one contact record.

1,247
Active Contacts
84
Avg Lead Score
$12.4M
Pipeline Value
Pipeline Analytics
Live
Pipeline Stages
Lead
41% 82
Discovery
28% 56
Proposal
22% 44
Closing
9% 18
AI Score Distribution
Hot 48% Warm 32% Cold 20%
Today's Activity
482 Calls
1,204 SMS
847 Emails
200 Active Deals
84% Score Accuracy
+18% QoQ Growth
Key Capabilities

Track Every Interaction with a
360° Customer Timeline

Stop jumping between tabs to piece together customer history. Every touchpoint is automatically logged into a single, comprehensive view.

01
360° Contact Timeline Every call, SMS, and email linked to one contact record with full history.
02
AI Lead Scoring Predictive models score leads 0–100 based on engagement and sentiment patterns.
03
Pipeline Automation Drag-and-drop workflows move deals through stages based on trigger events.
04
Real-Time Sync All 5 platform modules share a single contact database — updates propagate instantly.
Deal Pipeline
Live
01 Contact Ingest
New contact imported via call, SMS, or CSV upload
Auto
02 AI Scoring
ML assigns lead score + intent category
AI
03 Stage Assignment
Auto-routed to pipeline stage by score threshold
Auto
04 Agent Engagement
Full 360° history screen-pops for the agent
Live
05 Outcome Log
Won/Lost recorded, CRM updates in real time
Done
1,247 Contacts
12.4M Pipeline
4.8 CSAT / 5.0
84% Score Accuracy
How It Works

From First Touch to
Closed Deal

When a new contact enters your Wiz Edge CRM, the platform doesn't just store a name — it builds a complete intelligence profile. Every inbound call, outgoing SMS, and email campaign interaction is automatically linked to the contact record. AI scoring models analyze engagement patterns and assign a lead score in real time.

Deals route through pipeline stages automatically based on score thresholds and trigger events. Agents see full 360° history with every screen pop. From first touch to closed deal — zero manual data entry, zero context switching.

Ready to Unify Your Communications?

A professional, founder-led service built for teams that need to move fast. Talk to us directly — no sales scripts, no runaround.

Talk to Us → Watch Demo
Wiz Edge WizEdge
Platform Demo
LIVE PREVIEW
app.wizedge.io/dashboard
Live Calls
247
+12% vs yesterday
Dials / hr
1,840
+8%
SMS Sent
94K
+31%
Connect Rate
94%
-1%
Call Volume — 7 DaysLive
Module Status
Call CenterActive
AutodialerRunning
CRM SyncLive
Bulk SMSActive
DID Numbers142 Online
RM 2.4M
Pipeline Revenue
98.2%
SMS Delivery Rate
4.8 / 5
Avg CSAT Score
app.wizedge.io/call-center
In Queue
18
Avg wait 43s
Agents Online
34
+3 vs avg
CSAT
4.8
+0.2
Avg Handle Time
3:42
-11s
Live Queue StatusLive
Inbound Calls Waiting18 in queue
Longest Wait1m 22s
IVR DetectionActive — 3 routes
Customer Sentiment — 78% Positive
AN
Ahmad Nizam
On Call — 2:14
SR
Siti Rahayu
On Call — 0:58
FH
Farid Hakim
Wrap-up
NK
Nurul Kamil
On Call — 4:30
ZA
Zaid Amin
On Break
LW
Lee Wei Xin
Offline
app.wizedge.io/autodialer
Dials / min
42
Predictive
Connect Rate
31%
+4%
VM Drops
284
Today
AMD Accuracy
96%
+1%
Campaign Progress
Leads Dialed7,240 / 12,000
Connected2,244
VM Dropped1,102
ModePredictive
PacingAuto-adjust
TCPA GuardActive
DNC FilterAuto
Live Dial Feed
+60 12-345 6789Connected
+60 3-8888 1234Ringing
+60 16-722 9900VM Drop
+60 11-2233 4455Connected
+60 7-555 8812No Answer
app.wizedge.io/crm
Active Contacts
3,842
+214 this week
Avg AI Score
71
+8 pts
Pipeline Value
RM 2.4M
+18%
Follow-ups Due
47
Today
Contacts
MR
Maria Roslan
Maybank Berhad
94
AH
Ahmad Hafiz
Telekom Malaysia
67
NL
Nadia Lim
AirAsia Berhad
88
KT
Kemal Tan
Petronas
32
360 Timeline — Maria Roslan
Inbound call — Routed to account manager. 4m 12s. CRM auto-updated.
Today 10:24 AM
SMS received — "Interested in the enterprise plan."
Yesterday 3:40 PM
Autodialer — Campaign connect. VM dropped. Follow-up SMS triggered.
Mon 9:15 AM
Pipeline stage — Moved to Negotiation. Lead score up to 94.
Last Friday
app.wizedge.io/bulk-sms
Sent Today
94K
+31%
Reply Rate
12.4%
+2.1%
Delivery Rate
98.2%
Grade A
DNC Auto-filter
On
Active
Live Campaign Preview
Hi {{first_name}}, your exclusive offer expires in 24 hrs. Reply YES to claim.
Sent 10:01 AM — 94,240 recipients
YES
Replied 10:04 AM
A specialist will call you within the hour. Reply STOP to unsubscribe.
Auto-sent 10:04 AM
STOP
Replied 10:06 AM — DNC auto-applied
94,240
Messages sent today
98.2% delivered
12.4%
Reply rate
DNC ScrubbedAuto
Opt-outsAuto
Compliance AutoActive
app.wizedge.io/did-numbers
Active Numbers
142
+12 this month
Countries
38
Global coverage
Port Downtime
0 ms
Zero-downtime
Uptime SLA
99.9%
Guaranteed
Active Numbers — MY & Global
MY
+60 3-2282 8888
Local — Kuala Lumpur
MY
+60 4-227 5566
Local — Pulau Pinang
MY
+60 7-333 1100
Local — Johor Bahru
SG
+65 6123 4567
Mobile — Singapore
GB
+44 20 7946 0924
Local — London
MY Coverage — Cities & Geo-routing
Porting StatusZero-downtime
Carrier FailoverIntelligent
ProvisioningInstant
app.wizedge.io/settings/billing
Current Plan
Enterprise
Active
Next Invoice
RM 1,890
Jul 1, 2025
Seats Used
34 / 50
16 available
SMS Credits
1.2M
Remaining
Current Plan
Current Plan
RM 1,890 / month
Enterprise
50 agent seats
Unlimited call recording
5M SMS credits / month
All 5 modules
Dedicated support SLA
Custom DID provisioning
Monthly Usage
Agent Seats34 / 50
SMS Credits3.8M / 5M
Call Minutes42K / 80K
DID Numbers142 / 200
Recent Invoices
Jun 2025Enterprise MonthlyRM 1,890Paid
May 2025Enterprise MonthlyRM 1,890Paid
Jul 2025Upcoming InvoiceRM 1,890Due
5 integrated modules — Single unified database Contact Sales →