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Disjointed Telecom
Tools

Get your Local Phone Numbers, Call Center, Predictive Dialer, Bulk SMS, and CRM natively integrated in one unified platform. No plugins. No data silos.

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WizEdge

J. Mitchell Admin · Super

Live Calls

4,821

↑ 18.2% vs yesterday

Connect Rate

98.4%

↑ 2.1% vs last week

Avg Latency

12ms

↓ 3ms improved

SMS Today

10.2M

↑ 5.8% vs avg

Call Volume — Last 12h ● Live

System Health All Clear

CampaignCallsStatusChange

Q4 Outbound Pro 12,440 Active +23.4%

Lead Nurture APAC 8,821 Active +11.2%

Reactivation EU 4,203 Paused −4.1%

Core Platform

Five Products.
One Unified Platform.

Each module is deeply integrated — no plugins, no patchwork. Hover any card to preview the UI in action.

LIVE

Queue: 14

SLA: 96%

Agents: 482

Agent 01

Agent 02

Agent 03

Agent 04

Omnichannel Contact Center

Enterprise Contact Center at Scale

Handle inbound calls from your DID numbers and receive live transfers from the Autodialer. Agents instantly see caller profiles pulled natively from the CRM without switching tabs.

Omni Channel Automated Distribution IVR Supervisor Panel

+1 800 555 0147

Call Now

Dialed

4,821

Connected

1,204

Drop Rate

2.1%

Campaign Progress

Predictive Autodialer

Intelligent Predictive Dialing Engine

Rapidly dial through your CRM contact lists. Our engine filters out voicemails using your DID numbers and instantly bridges live connections to your Call Center agents.

Dialer Management Preview Dialing Progressive Dialing CTI Integration

CRM Contacts

Syncing

Contact CSAT Stage Status

A. Reyes 4.8 Proposal ● Hot

3 Calls 5 SMS CSAT: 5 Stars

T. Koval 3.2 Discovery ● Warm

D. Patel 41 Lead ● Cold

S. Müller 4.5 Closing ● Hot

Integrated Lead CRM

Telecom-Native CRM Built for Conversation Intelligence

The brain of the platform. Every inbound Call Center interaction, Autodial result, and Bulk SMS reply is automatically logged into a single customer timeline.

CTI Integration Agent Visibility CSAT Logging Reporting

🚀 Flash sale — 40% off today only!

Is the offer for existing users too?

Yes! Use code FLASH40 at checkout →

Just ordered, thanks 🙌

Confirmed! Order #48821 on its way.

Sent

10.2M

Delivered

98.7%

Progress

High-Volume SMS Messaging

High-Volume SMS at Carrier Speed

Send high-volume text campaigns using your DID numbers. Trigger automated SMS workflows based on specific CRM stages or Autodialer voicemail drops.

Omni Channel SMS Skill-Based Routing CSAT via SMS Channel Tagging

🇲🇾

+60 3Kuala Lumpur

Active

🇲🇾

+60 4Penang

Active

🇲🇾

+60 7Johor Bahru

Active

🇲🇾

+60 12Mobile

Active

Local Phone Numbers (DID)

Local Coverage across Malaysia

The foundational infrastructure. Provision local numbers instantly to route to your Call Center, mask your Autodialer campaigns, and send your Bulk SMS blasts.

Number Management Geographic Routing Campaign Tagging Automated Fallback

Industries We Power

Built for Every Industry
That Runs on Conversations

From BPO floors to fintech compliance teams — Wiz Edge adapts to the operational demands of your sector, out of the box.

BPO & Contact Centers

Run 500-Seat Operations on a Single Pane of Glass

Large-scale outsourcers need every agent second to count. Wiz Edge unifies inbound queues, predictive outbound campaigns, and CRM data into a single live supervisor view — with skill-based routing and live monitoring so team leads intervene before a call goes wrong.

Multi-tenant workspaces — manage 20+ clients from one portal
Real-time wallboard: SLA compliance visible floor-wide
Supervisor whisper coaching and live KPI dashboards
Automatic call tagging and disposition for QA audit trails

Floor Overview · Live Live

Active Agents482 / 500

Calls in Queue14

Avg Handle Time4m 12s

SLA (30s)96.3%

Multi-Tenant GDPR Recording PCI DSS

Financial Services & Fintech

Compliance-First Outreach at Scale

Banks, lenders, and fintech platforms run collections, onboarding calls, and payment reminders through Wiz Edge — with TCPA scheduling, full call recording, and an immutable audit log that satisfies regulators on demand.

TCPA-compliant call windows enforced automatically per timezone
One-click call recording retrieval for compliance investigations
DNC list synced across all campaigns in real time

100%

Regulatory Call Logs

<1s

DNC Check Latency

Real Estate & PropTech

More Conversations with Buyers, Fewer Wasted Dials

Property teams live and die by lead velocity. The predictive dialer connects agents to live buyers and drops pre-recorded voicemails for no-answers — while the CRM tracks every touchpoint across the full property journey.

Lead-to-call in under 60 seconds via auto-trigger workflows
Local presence dialing increases connect rates by up to 40%
Pipeline view maps prospects from enquiry to contract signed

3×

More Live Conversations

40%

Higher Connect Rate

Healthcare & Telehealth

Patient Outreach That's Secure by Default

Appointment reminders, prescription follow-ups, and post-discharge check-ins — all delivered via SMS or voice, from PDPA-covered infrastructure. Patient responses route straight back into the care team's CRM queue.

PDPA-compliant call recording and data storage
Automated appointment reminders reduce no-shows by 35%
Two-way SMS for patient responses — no app required

35%

Fewer No-Shows

PDPA

Certified Infrastructure

E-Commerce & Retail

Turn Abandoned Carts into Completed Orders

Retail and DTC brands use Wiz Edge to send transactional SMS, run flash-sale broadcasts, and trigger callback campaigns when high-value customers need that final nudge — all orchestrated from CRM segment data.

Flash-sale SMS to 10M+ contacts in under 42 seconds
Cart abandonment callbacks triggered automatically via webhook
A/B test message variants with live delivery analytics

10M+

SMS Per Campaign

98.7%

Delivery Rate

Platform Deep-Dive

End-to-End Workflows.
Not Just Features.

See how the five modules work in concert — turning a single customer event into a fully automated, cross-channel action chain.

Workflow — Inbound Lead to Deal

Web Form → DID Inbound Ring Instant

IVR Qualification → Best Agent Match Skill-Based

CRM Screen PopAuto

CSAT Score5 Stars / Hot

Prior Contacts2 SMS, 1 call

Post-Call → CRM Stage Advanced Pipeline

Workflow Rule → Follow-Up SMS Sent Auto

Lead Capture Workflow

From First Ring to Pipeline in Seconds

A prospect submits a web form. Your DID number rings instantly. The IVR qualifies intent and routes to the most relevant agent — who already sees the lead's full history on a CRM screen pop before saying hello. After the call, a follow-up SMS is fired automatically and the pipeline stage advances. No manual entry. No missed step.

Explore This Workflow →

Workflow — SMS Campaign to Callback

CRM Segment → 80,000 Recipients Auto Sync

Broadcast Status● Live

Delivered77,842

Replies Received214

Reply "YES" → Autodial Callback Queued Auto

Connected Call → CRM Activity Logged Synced

SMS-to-Voice Feedback Loop

A Reply Triggers a Callback. Automatically.

Your SMS campaign broadcasts to 80,000 CRM contacts. Every reply is parsed in real time — a "YES" or keyword match instantly queues an autodial callback on the same DID thread. The agent picks up an already-warm conversation, with the original SMS visible on their screen. No re-introduction needed.

Explore This Workflow →

Workflow — Churn Risk Rescue

CRM Trigger: CSAT Score < 3 Alert

Workflow Rule → Winback SMS Fired Sent

SMS Open + No Reply48h wait

Autodial Priority QueueQueued

Senior Agent Assigned → DID Local Matched

Outcome Logged → Timeline Updated Real-time

Retention & Winback Workflow

The Platform Detects Churn Before You Do

When a contact's CSAT score drops below a threshold, the CRM fires an automated winback sequence — starting with a personalized SMS. If there's no reply in 48 hours, a high-priority autodial job is created, routed to your best retention agents, and dialed from a local DID for maximum answer rate. Every outcome feeds back into the contact timeline.

Explore This Workflow →

Workflow — Local Outbound Campaign

Target RegionsKL, PG, JB, SBH, SRW

DID Pool Active1,840 numbers

🇲🇾 KL Campaign → +60 3 Local DID 4,200 leads

🇲🇾 PG Campaign → +60 4 Local DID 1,800 leads

🇲🇾 JB Campaign → +60 7 Local DID 1,100 leads

All Results → Unified CRM Dashboard Live

Local Campaign Workflow

Run a 5-Region Campaign Like It's One Market

Your DID inventory spans 14 local states. Assign local numbers per region, set timezone-aware dialing windows, and launch simultaneous outbound campaigns from a single campaign builder. Every call is logged to a unified CRM view — no per-region silos, no data reconciliation at the end of the week.

Explore This Workflow →

Stop BuyingDisjointed Telecom Tools

Five Products.One Unified Platform.

Built for Every IndustryThat Runs on Conversations

End-to-End Workflows.Not Just Features.

Ready to Unify Your Communications?

Stop Buying
Disjointed Telecom
Tools

Five Products.
One Unified Platform.

Built for Every Industry
That Runs on Conversations

End-to-End Workflows.
Not Just Features.